Privacy Policy

This privacy policy describes how we will collect and use your personal data. Please read it carefully, and if you have any questions, please contact us at

Our Contact Details

Our site ( is owned and operated by Revive! Auto Innovations (UK) Limited.  Revive! is a private limited company registered in England under company number 05115063, whose registered office address is Chestnut Field House, Chestnut Field, Rugby, CV21 2PD.  Our ICO data protection registration number is ZA098759.

What Data We Collect and How?

We currently collect and process the following information:

How We Use Your Personal Data

Most of the personal data we process is provided directly by you, and under the UK General Data Protection Regulation (UK GDPR), we must have a lawful basis for processing this information.  The table below lists the processing purposes and the lawful basis.
Purpose for Processing Legal Basis
To request a quote for repair Contract
To submit a new claim form
To create and manage an order Contract
To process an insurance excess payment Contract
To process a reimbursement or refund
To issue an invoice for payment
To manage and respond to customer complaints
Legitimate Interests
To request customer feedback
Legitimate Interests
To record inbound and outbound call to the customer services call centre for training and monitoring purposes
Legitimate Interests
To understand how website visitors interact with the Revive! website
To respond to your request for a ‘call back’
Legitimate Interests
To track customer phone number with website activity to improve lead conversions Consent
To create an online account for National Account Customers Legitimate Interests
Where we rely on the performance of a contract to process your personal data, and you do not provide it to us, we may not be able to provide you with the product/service you requested.
We also receive personal information indirectly from the following sources:

Who do we share your data with?

Depending on the purpose for processing, we will share some of your personal information with the following third parties:
Recipient Activity Carried Out Location
Trustpilot A/S (“Trustpilot”) To invite you to review any service and or products you received from us
Amazon Web Services, European Union
Licenced Franchisees To delivery services to you
United Kingdom
Barbuck CallTracks To track customer phone numbers with website activity
United Kingdom
Google Analytics Website analytics Ireland
WorldPay To process insurance excess payments EEA
Alt Agency Web Design Agency
United Kingdom
HeadRed Marketing Agency
United Kingdom
If any of your personal data is shared with a third party, as described above, we will ensure that your personal data is handled safely, securely, and per your rights, our obligations, and the third party’s obligations under the UK GDPR.

Your personal data may be transferred to a third party if we sell, transfer, or merge parts of our business or assets.  Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Notice.

Do we transfer your personal data outside of the United Kingdom?

We store all your personal data on servers hosted in the UK. The only exceptions are when we invite you to use WorldPay to process excess payments or when we invite you to gives us feedback via Trustpilot; both providers use servers hosted in the European Economic Area (‘EEA’). The UK-EU Adequacy Decision covers transferring personal data from the UK to the EEA.

How do we store your personal data?

The security of your personal data is essential to us, and to protect your data, we take several necessary measures, including the following:

How long will we retain your personal data?

We will not keep your personal data any longer than necessary, and when it is surplus to requirements per our Retention and Data Disposal Policy, we will securely destroy your personal data.

What are your Individual Rights?

Under data protection law, you have rights, including:
You are not required to pay any charge to exercise your rights.  If you make a request, we have one month to respond.

If you have any questions about how Revive! uses your personal data that are not answered here, or you want to exercise your rights regarding your personal data, please email us at

How to Complain

If you have any concerns about our use of your personal information, you can complain to us at If you are unhappy with how we have used your data, you can also complain to the Information Commissioner’s Office (ICO). The ICO’s address is the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.  Alternatively, you can phone their helpline at 0303 123 1113 or complete an online form via the ICO website (
Date last reviewed: April 2024

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