Privacy Policy

This privacy policy describes how we will collect and use your personal data. Please read it carefully, and if you have any questions, please contact us at support@revive-uk.com.

Our Contact Details

Our site (https://revive-uk.com/) is owned and operated by Revive! Auto Innovations (UK) Limited. Revive! is a private limited company registered in England under company number 05115063, whose registered office address is Chestnut Field House, Chestnut Field, Rugby, CV21 2PD. Our ICO data protection registration number is ZA098759.

What Data We Collect and How?

We currently collect and process the following information:

Identity data: Name and title.
Contact data: Postal address (including billing and repair address), email address and telephone numbers (including mobile phone number).
Quotation data: quotation request and the repairs carried out for you.
Profile data: Marketing preferences, location, purchase history, feedback, and survey responses.
Technical data: IP address, browser type and version, operating system (please read our Cookie Policy).
Correspondence data: communications between you and Revive!

How We Use Your Personal Data

Most of the personal data we process is provided directly by you, and under the UK General Data Protection Regulation (UK GDPR), we must have a lawful basis for processing this information. The table below lists the processing purposes and the lawful basis.

Purpose for Processing	Legal Basis
To request a quote for repair	Contract
To submit a new claim form	Contract
To create and manage an order	Contract
To process an insurance excess payment	Contract
To process a reimbursement or refund	Contract
To issue an invoice for payment	Contract
To manage and respond to customer complaints	Legitimate Interests
To request customer feedback	Legitimate Interests
To record inbound and outbound call to the customer services call centre for training and monitoring purposes	Legitimate Interests
To understand how website visitors interact with the Revive! website	Consent
To respond to your request for a ‘call back’	Legitimate Interests
To track customer phone number with website activity to improve lead conversions	Consent
To create an online account for National Account Customers	Legitimate Interests

Where we rely on the performance of a contract to process your personal data, and you do not provide it to us, we may not be able to provide you with the product/service you requested.

We also receive personal information indirectly from the following sources:

Our licenced franchisees.
Trustpilot.

Who do we share your data with?

Depending on the purpose for processing, we will share some of your personal information with the following third parties:

Recipient	Activity Carried Out	Location
Trustpilot A/S (“Trustpilot”)	To invite you to review any service and or products you received from us	Amazon Web Services, European Union
Licenced Franchisees	To delivery services to you	United Kingdom
Barbuck CallTracks	To track customer phone numbers with website activity	United Kingdom
Google Analytics	Website analytics	Ireland
WorldPay	To process insurance excess payments	EEA
Alt Agency	Web Design Agency	United Kingdom
HeadRed	Marketing Agency	United Kingdom

If any of your personal data is shared with a third party, as described above, we will ensure that your personal data is handled safely, securely, and per your rights, our obligations, and the third party’s obligations under the UK GDPR.

Your personal data may be transferred to a third party if we sell, transfer, or merge parts of our business or assets. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Notice.

Do we transfer your personal data outside of the United Kingdom?

We store all your personal data on servers hosted in the UK. The only exceptions are when we invite you to use WorldPay to process excess payments or when we invite you to gives us feedback via Trustpilot; both providers use servers hosted in the European Economic Area (‘EEA’). The UK-EU Adequacy Decision covers transferring personal data from the UK to the EEA.

How do we store your personal data?

The security of your personal data is essential to us, and to protect your data, we take several necessary measures, including the following:

Limiting access to your personal data to those employees, agents, contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality.
Procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data), including notifying you and/or the Information Commissioner’s Office where we are legally required.
Encryption of data in transit and at rest.
We regularly conduct scenario planning and crisis management exercises to ensure that we are ready to respond to cyberattacks and data security incidents.
Security protocols to protect the entire Revive! infrastructure from external attacks.
Our data security approach is set out in internal policies, and we regularly train all employees in data protection and cybersecurity.
We have signed data processing agreements with all third-party organisations processing personal data on our behalf.

How long will we retain your personal data?

We will not keep your personal data any longer than necessary, and when it is surplus to requirements per our Retention and Data Disposal Policy, we will securely destroy your personal data.

What are your Individual Rights?

Under data protection law, you have rights, including:

The Right of Access. You have the right to ask us for copies of your personal information.
The Right to Rectification. You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
The Right to be Forgotten. You can ask us to erase your personal information in certain circumstances.
The Right to Restrict of Processing. You have the right to ask us to restrict the processing of your personal data in certain circumstances.
The Right to Object. You have the right to object to the processing of your personal data in certain circumstances.
The Right to Withdraw Consent. If we rely on consent to process your personal data, you can withdraw that consent at any time.
The Right to Portability. You have the right to ask that we transfer the personal data you gave us to another organisation or to you in certain circumstances.

You are not required to pay any charge to exercise your rights. If you make a request, we have one month to respond.

If you have any questions about how Revive! uses your personal data that are not answered here, or you want to exercise your rights regarding your personal data, please email us at support@revive-uk.com.

How to Complain

If you have any concerns about our use of your personal information, you can complain to us at support@revive-uk.com. If you are unhappy with how we have used your data, you can also complain to the Information Commissioner’s Office (ICO). The ICO’s address is the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Alternatively, you can phone their helpline at 0303 123 1113 or complete an online form via the ICO website (https://www.ico.org.uk).

Date last reviewed: April 2024

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