Finance Options

Your eligibility for finance from Payment Assist will be subject to your circumstances. However, you will need to:

• Be 18 years of older
• Have a valid mobile telephone number and email address
• Have a UK home address
• Have a valid UK based Debit card
• Not be registered in the Insolvency Register

Payment Assist will check your card has adequate funds to pay the initial deposit and the address registered to your Debit card matches, but no footprint is left on your credit status, and this online check takes seconds. In some instances, they may need to carry out a full credit check, where this is the case, they will ask your permission before this takes place. 

You will pay your first payment of 25% of the total bill via your Debit card on the day, followed by two, three or five equal payments from the Debit card depending on the length of your plan. 

The payments are taken by a Recurring Card Payment Authority instead of a Direct Debit. If your card changes then please contact Payment Assist and they will update it to the correct details for you. 

You must have a UK based Debit card. Credit cards and certain Debit cards that include prepaid cards that do not allow continuous payments are not accepted. They don’t accept Credit cards on subscriptions and instant payments. 

It is possible to have more than one Payment Assist plan running at once. 

Yes, simply contact Payment Assist directly to settle the agreement. 

 If you find yourself in a position where you’re unable to make a payment, we recommend speaking to Payment Assist as soon as possible so they can help and provide further advice.

Payment Assist can be contacted on 01664 503151, by email at admin@paymentassist.co.uk or by using their online chat function. Payment Assist operates a fair collections policy and will always endeavour to give you adequate time to resolve any financial difficulties in repaying the loan. 

The Money Advice Service provides free and unbiased information and advice about financial services. They can be contacted by phone on 0800 138 7777 or email enquiries@moneyadviceservice.org.uk or alternatively, via their website www.moneyadviceservice.org.uk/en. You can also contact the Money Helper service on their website www.moneyhelper.org.uk which is a free government funded service. If you live in Scotland or Northern Ireland, please consider www.moneyadvicescotland.org.uk or www.adviceni.net/advice/debt respectively. 

In the first instance, we recommend that you contact Payment Assist on 01664 503151 or by email at complaints@payment-assist.co.uk.